Important VoIP Training Topics

So, you have made a massive change in your company set up by changing your infrastructure to VoIP from traditional landlines. You have now overcome many hurdles like high maintenance phone systems and waiting for IT workers to come and make programming changes to your phone to make it work appropriately according to the need. VoIP is now going to provide you with some flexibility, efficiency and feature-rich call functionality.

Using VoIP is not a lot different from traditional landlines, but somehow you have to make sure that you know how to use some of its available features.

How to Make and Receive Calls?

It is the basic functionality of a phone to call calls or receive calls. It looks like a simple function, but while using your newly installed VoIP system, you need to know the correct way of calling outbound numbers. Apart from that, you and your team must know different extensions to make internal calls as well.

Call Handling Features:

While setting up a new small business VoIP phone, the standard-issue that arises is you need to know how to transfer calls. Also, it would help if you learned how you could make a blind transfer. Blind transfer refers to sending a caller to a third party without introducing the caller. Try to explore all the features like hold, mute, do not disturb, call forwarding, and speed dial. It will let you help work smartly.

Discussed above were some of the essential features that need to be learned while your VoIP trainer is at your office. There are some other features to know about that you can learn in another part in detail.